iPhone photos work in every upload

What was reported

An invoice photographed on an iPhone could not be captured. The invoice tool said it could not read the image, and the only way through was to convert the photo somewhere else and start again. An iPhone saves its photos as HEIC unless it is set to save the most compatible format, and of the major browsers only Safari can open one. Chrome, Edge and Firefox cannot, on a phone or on a computer.

The same photo would have failed in other places too. The recipe photo and the handbook icon could not crop it, and a checklist photo or a feedback screenshot was saved in a format most of your team could not see.

Where photos are converted

Every place you add a photo now checks it as soon as you choose it, and turns a HEIC into a JPEG in your browser before it is previewed, cropped or uploaded. What gets saved opens on any device, for anyone on your team. A photo in any other format is left exactly as it was.

• Invoices and receipts, including the receipt attached to a shopping trip
• Recipe photos and photos on checklist items
• Images in the library and the handbook icon
• The spotlight photo on the dashboard
• Screenshots on a feedback report

How long it takes

Safari opens a HEIC by itself, so on an iPhone or a Mac nothing extra happens. Other browsers fetch a converter the first time they meet one, which takes a moment, and the page shows it is preparing the photo while it works. Nobody downloads the converter until they choose a HEIC, so the app itself loads as it did before.

Large and sideways photos

A converted photo keeps up to 4096 pixels on its long side, which is plenty for an invoice and keeps the upload quick. A photo taken sideways comes out the right way up, and one stored in tiles, as an iPhone stores its photos, comes out whole. If a photo still cannot be opened, the message says so and asks for a JPEG instead.