Receipts that print an item more than once

What went wrong

Supermarket tills often print a line for every unit bought, so five loaves of bread arrive as five lines of one. The review of a receipt on a shopping trip groups those lines into one row that reads five, with a note that it was printed as five lines, and asks about it once. Whenever the receipt's number was used, though, only the first of those lines reached stock: one loaf instead of five. The receipt's number is the default when its totals add up, and choosing it sets aside the number you logged, so nothing made up the difference.

An invoice that puts its own quantities away, with Add these to stock, had the same problem whenever the invoice printed an item on several lines at one price.

What changed

The server now groups the printed lines the same way the review does. The first line of each group carries the whole group's quantity into stock and into the trip's record, so the number that moves is the number you were shown. Lines for the same item at different prices are still kept apart, because a discount is a fact worth keeping.

Nothing changes for a receipt that prints each item once.

When our support team is helping

When we open your handbook to help with an invoice or a receipt, we now see the same review you do, with the choices for each line and the button to confirm. Before this, the review showed us a read-only view, so the most we could do was describe what to click.